FAQ

FAQ

Here are some customer frequently asked questions:

Q: Do you guarantee your products?
A: All flooring comes with a manufacturers guarantee. We also guarantee all our workmanship for 12 months if used according to our advice.
Q: Do you move furniture?
A: This can be arranged for a small charge but has to be arranged before the day of fitting to allow enough time.
Q: Is it ok to hoover my carpet straight after fitting?
A: Of course, although we would do this for you after fitting as standard.
Q: Is laminate flooring suitable for kitchens and bathrooms?
A: Yes, however, please be aware that any water left standing or long terms leaks will cause damage to the flooring.
Q: Does laminate flooring scratch or dent?
A: Whilst very hardwearing, heavy and sharp objects can cause damage if dropped onto laminate flooring.
Q: Will real wood flooring scratch or dent?
A: As above. Please also be aware that stiletto heels will dent real wood. Taking shoes off will prolong the finish.
Q: Can I use existing carpet underlay for my new carpet?
A: Of course. However we would always recommend fitting new underlay with new carpet to avoid one outlasting the other. New underlay will also prolong the life of your lovely new carpet.
Q: Will my floor need a latex screed?
A: This all depends on the type of floor being installed, and the condition of the existing sub floor. This will all be discussed with you at the time of quoting.
Q: What are other options to wood and laminate flooring?
A: Amtico and Karndean flooring are great, hardwearing alternatives that are becoming more popular. The design can be done to your specification to make it bespoke.